Refund policy

Returns & Refunds

We strive to ensure your satisfaction with every purchase. Please review our return and refund policy for a smooth experience:

7-Day Return Policy

You have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must meet these conditions:

  • It must be in the same condition as when you received it.
  • The item should be unworn or unused, with all original tags and packaging intact.
  • You must provide the receipt or proof of purchase.

To initiate a return, contact us at admin@aliacouture.co.uk. Once your return is approved, we will provide you with the return address and instructions for sending your item back.

Important: Items sent back to us without prior return authorization will not be accepted.

For any return-related questions, feel free to contact us at admin@aliacouture.co.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at admin@aliacouture.co.uk if you find any issues, such as defects, damage, or receiving the wrong item. We will work to resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants).
  • Custom products (e.g., personalised or special-order items).
  • Personal care items (e.g., beauty products).
  • Hazardous materials or flammable substances.

Additionally, we cannot accept returns for:

  • Sale items.
  • Gift cards.

If you have questions about your item’s eligibility for return, please contact us at admin@aliacouture.co.uk.

Exchanges

The quickest way to ensure you get what you want is to return the original item and place a new order for the desired item after your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify:

  • Items must be in the same condition as when you received them.
  • They should be unworn or unused, with all original tags and packaging intact.
  • Proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we will notify you about the approval status of your refund.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and post the refund.

If you haven’t received your refund within 15 business days of approval, contact us at admin@aliacouture.co.uk.